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The Art of Resolving Conflict in the Workplace

Six simple, proven techniques for enhancing communication, inspiring cooperation, and building stronger, more productive working relationships

This program will show you tried-and-true techniques for resolving conflicts in all kinds of situations with all kinds of people—not just the difficult or defensive ones.

You’ll learn how to ease tension and defensiveness … how to convert nay-sayers to team players … even use conflicts to forge more honest, productive working relationships.

What You’ll Learn

In Part I, before-and-after demos will show you the basic techniques—what to say, when to say it, and how to say it. Then, in Part II, you’ll learn how to combine techniques to cope with special situations:

  • How to protect your image, credibility, and authority when you’re attacked in public
  • The best way to respond to inappropriate or offensive remarks
  • How to recognize—and cope with—the four types of manipulation
  • Special for managers: A sure-fire method for creating a plan to end — once and for all — unacceptable behavior

Brief enough to watch over lunch, this upbeat, fact-filled program will give you the skills you need to stay calm and confident as you transform even the most difficult conflicts into win-win situations.

Program Highlights

  • Why conflicts happen and why you should welcome them
  • The single word that sparks most communication failures, misunderstandings, and personality clashes
  • How to anticipate and address objections, concerns, and stereotypes—before they lead to conflicts
  • Six keys you can use to lock out competitiveness, defensiveness, and challenges to your authority
  • When you should listen more than you talk—and why
  • The best way to avoid frayed nerves and outbursts when priorities and expectations collide in today’s fast-paced workplace
  • What to do when you’re put down in public
  • How to recognize—and cope with—the four sources of miscommunications

When you finish this program, you’ll feel confident you can handle the most common conflicts in the workplace.

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