Product Page for a Professional Development Provider – Research, Writing, and Layout for Online Course on Dealing with Difficult People
The Art of Resolving Conflict in the Workplace
Six simple, proven techniques for improving communication, inspiring cooperation, and building stronger, more productive teams
This online self-study program shows you tried-and-true techniques for resolving conflicts with all kinds of people — not just the difficult or defensive ones.
You’ll learn how to ease tension and defensiveness … how to convert nay-sayers to team players … even use conflicts to forge more honest, productive working relationships.
In Part I, before and after demos show you the six basic techniques — what to say, when to say it, and how.
In Part II, you’ll learn how to combine the basic techniques to cope with special situations:
- How to protect your image, credibility, and authority when you’re attacked in public
- The best way to respond to inappropriate or offensive remarks
- How to recognize — and cope with — the four types of manipulation
- A sure-fire method for creating a plan to end unacceptable behavior — once and for all
Program Highlights
- Why conflicts happen and why you should welcome them
- The single word that sparks most communication failures, misunderstandings, and personality clashes
- How to anticipate and address objections, concerns, and stereotypes — before they lead to conflicts
- Six tips that block competitiveness, defensiveness, and challenges to your authority
- When you should listen more than you talk — and why
- The best way to avoid frayed nerves and emotional outbursts
- What to do when you’re put down in public
- How to recognize — and cope with — the four sources of miscommunication
Brief enough to watch over lunch, this upbeat, fact-filled DVD will give you the skills you need to stay calm and confident as you transform even the most difficult conflicts into win-win solutions.
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